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Welcome to Warrior Sales Store (“we”, “us”, or “our”) at www.hockeysaleshop.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these terms.

1. Our Hockey Community

Warrior Sales Store serves competitive hockey players and goalies seeking professional-grade equipment. Our customers range from amateur athletes to semi-professional players who demand high-performance gear including composite sticks, protective equipment, and specialized goalie accessories.

2. Website Use and Intellectual Property

2.1 Access and Eligibility

Our website and services are available to individuals aged 18+ or minors with parental consent. We serve customers worldwide except in select Asian and remote regions due to shipping limitations.

2.2 Content Ownership

All content on this site (logos, product images, descriptions) is our exclusive property or used with permission. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

3. Hockey Products and Services

3.1 Product Descriptions

We take care to accurately describe our hockey sticks, protective gear, goalie equipment, and apparel. However, slight variations in color or design may occur. Product images are for illustrative purposes only.

3.2 Product Availability

Inventory of specialized hockey equipment fluctuates rapidly. While we strive to maintain stock, items may become unavailable after order placement. In such cases, we’ll notify you promptly.

Pro Tip: For fastest processing, ensure your shipping address matches your payment method’s verified address, especially when ordering high-value composite sticks or goalie masks.

4. Ordering Process

4.1 Placing Orders

By placing an order, you warrant that all provided information is accurate. We reserve the right to refuse orders that appear fraudulent or exceed reasonable personal use quantities.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed in CAD. Foreign exchange fees may apply based on your payment provider.

4.3 Order Confirmation

You’ll receive an email confirmation upon order receipt. This constitutes our acceptance of your order. Processing typically takes 1-2 business days before shipment.

5. Shipping Your Hockey Gear

5.1 Shipping Options

We offer two shipping methods for your hockey equipment:

  • Standard Shipping ($12.95 CAD via DHL/FedEx): 10-15 business days after shipment
  • Free Shipping (orders over $50 CAD via EMS): 15-25 business days after shipment

5.2 International Shipping

Customers outside Canada may experience slightly longer delivery times and are responsible for any customs duties, taxes, or import fees.

5.3 Delivery Issues

If your hockey equipment doesn’t arrive within the estimated timeframe, contact us at [email protected] with your order number.

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most unused hockey products in original packaging with tags intact. Exceptions include:

  • Masks (hygiene reasons)
  • Used protective equipment
  • Custom/personalized items

6.2 Return Process

Follow these steps:

  1. Email [email protected] within 15 days
  2. Include order number and return reason
  3. Wait for RMA number and instructions
  4. Ship to: Warrior Sales Store Returns, 3974 Heritage Drive, Calgary, CA T2V 2W2

6.3 Refunds

Approved refunds are processed within 3-5 business days after we receive and inspect returned items. Original shipping fees are non-refundable unless the return results from our error.

Equipment Care: For safety reasons, we cannot accept returns of any protective gear that shows signs of use, including scratched visors, compressed foam, or broken-in padding.

7. Damaged or Defective Hockey Equipment

If your gear arrives damaged:

  • Contact us immediately with photos
  • We’ll arrange return shipping at our expense
  • Receive priority replacement processing

8. User Responsibilities

8.1 Account Security

You’re responsible for maintaining the confidentiality of your account credentials and all activities under your account.

8.2 Proper Equipment Use

By purchasing our hockey products, you acknowledge that proper protective equipment should always be worn during play, and equipment should be inspected regularly for wear and tear.

8.3 Compliance with Laws

You agree to use our products in compliance with all applicable hockey league rules and local laws regarding sports equipment.

9. Limitation of Liability

Warrior Sales Store shall not be liable for:

  • Injuries resulting from improper equipment use
  • Consequential damages from product use
  • Shipping delays beyond our reasonable control
  • Minor variations in product specifications

10. Changes to These Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

11. Contact Our Hockey Team

For questions about these Terms or your hockey equipment needs:
Email: [email protected]
Mail: Warrior Sales Store, 3974 Heritage Drive, Calgary, CA T2V 2W2

“From our hockey family to yours – we appreciate your trust in Warrior Sales Store for your hockey equipment needs.”