Shipping & Returns

“Pro-Level Service for Pro-Level Players”

At Warrior Sales Store, we’re committed to delivering professional-grade hockey equipment with the same dedication we bring to the game. Whether you’re a goalie needing specialized gear or a forward looking for the perfect composite stick, we’ve got you covered both on and off the ice.

Shipping Information

Returns & Exchanges Policy

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

• Item must be unused and in its original packaging
• All tags and protective coverings must be intact
• Original receipt or proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following hockey products cannot be returned:

• Masks (due to hygiene considerations)
• Any protective equipment that shows signs of use or wear
• Custom-ordered or personalized items

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service team at [email protected] within 15 days of receiving your order.

Use the subject line “Return/Exchange Request” and include:

• Your order number
• The item(s) you wish to return/exchange
• Reason for return/exchange
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and shipping instructions.

Important: Do not send items without an RMA number – this helps us process your return faster.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging and include all accessories. Affix the RMA number clearly on the outside of the package.

Ship to:
Warrior Sales Store Returns
3974 Heritage Drive
Calgary, CA T2V 2W2

Step 4: Processing Your Return

Once we receive your return, our quality team will inspect the item(s) within 2-3 business days. You’ll receive email notification when:

• Your return is approved and refund is processing
• Your exchange item is being prepared for shipment
• If there are any issues with your return

Refund Information

Approved refunds will be processed within 3-5 business days after we receive and inspect your return. Your refund will be issued to your original payment method:

• Credit Card (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
• PayPal: Typically appears within 24 hours

Note that original shipping fees are non-refundable, except in cases of our error.

Exchange Process

For exchanges:

• We’ll ship your replacement item once the return is received and approved
• Standard shipping rates apply for the new item unless the exchange is due to our error
• If the exchange item is of higher value, you’ll be charged the difference

Damaged or Defective Items

If your hockey equipment arrives damaged or defective:

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange for return shipping at our expense
• You’ll receive priority processing for replacement or refund

International Returns

For customers outside Canada:

• You’re responsible for return shipping costs
• We recommend using a trackable shipping service
• Customs fees are non-refundable

“From our hockey family to yours – we appreciate your trust in Warrior Sales Store for your hockey equipment needs.”